Octopus Cloud Dynamic Ubuntu Workers Acquire Timeout

[kyle1 (Kyle)]

Hello!
Our Octopus Cloud Dynamic Ubuntu works fail to acquire everytime. I changed the worker pool from Ubuntu 18.04 to ‘Default’ and back again, but that did nothing.
Any advice on how to resolve this would be greatly appreciated!
Thanks

Log:

Acquire packages
Ran for 5 minutes
March 15th 2021 14:51:57
Info
Acquiring packages
March 15th 2021 14:51:57
Info
Making a list of packages to acquire
March 15th 2021 14:51:57
Info
Leasing Ubuntu1804 dynamic worker…
March 15th 2021 14:51:58
Info
Worker not ready, trying again in 60 seconds
March 15th 2021 14:52:59
Info
Worker not ready, trying again in 60 seconds
March 15th 2021 14:54:00
Info
Worker not ready, trying again in 60 seconds
March 15th 2021 14:55:01
Info
Worker not ready, trying again in 60 seconds
March 15th 2021 14:56:01
Info
Worker not ready, trying again in 60 seconds
March 15th 2021 14:56:57
Fatal
The step failed: The delegate executed through TimeoutPolicy did not complete within the timeout.

[Justin_Walsh]

Hi Kyle,

I just replied to your email as well, but posting this up for anyone else that may have been impacted by this over the past few hours. Azure had a critical outage on their end, which preventing us from reliably spinning up Dynamic Workers for Octopus cloud, as they were needed. It appears to have affected us intermittently, with some requests making it through, but it did leave us underprovisioned with workers for a short period of time.