Cannot copy files

Legacy Execution
1

This process was working I don’t understand why it isn’t now.

Here is log file that failed to copy files.

                |   == Failed: Step 3: Deploy ==

11:04:25 Fatal | The step failed: Activity Deploy on INMEDIATAWEB06 failed with error ‘The remote script failed with exit code 100’.
11:04:25 Verbose | Deploy completed
|
| Failed: INMEDIATAWEB06
11:03:19 Verbose | Octopus Server version: 3.8.2+Branch.master.Sha.697625fc79096635afccb7c9bfd219dbd05868d8
11:03:19 Verbose | Environment Information:
| OperatingSystem: Microsoft Windows NT 6.2.9200.0
| OsBitVersion: x64
| Is64BitProcess: True
| CurrentUser: SEDIAD\octserv
| MachineName: SEDIOCT
| ProcessorCount: 4
| CurrentDirectory: C:\Windows\system32
| TempDirectory: C:\Users\octserv\AppData\Local\Temp
| HostProcessName: Octopus.Server
11:03:19 Info | Deploying package ‘D:\Octopus\Files\feeds-inmediata33\SecurePMS.Web.2.0.10.450_F6BCA147C41A1C439D88705A36680290.nupkg’ to machine 'poll://zv56zgssw8wpv2tkcx3r/'
11:03:23 Verbose | Octopus Deploy: Calamari version 3.6.30+Branch.master.Sha.02e2db4c0ee368d3e5e41c7959ecb01e6bcb4aaf
11:03:23 Verbose | Environment Information:
11:03:23 Verbose | OperatingSystem: Microsoft Windows NT 6.1.7601 Service Pack 1
11:03:23 Verbose | OsBitVersion: x64
11:03:23 Verbose | Is64BitProcess: True
11:03:23 Verbose | CurrentUser: NT AUTHORITY\SYSTEM
11:03:23 Verbose | MachineName: INMEDIATAWEB06
11:03:23 Verbose | ProcessorCount: 14
11:03:23 Verbose | CurrentDirectory: D:\Octopus\Work\20170302160323-365
11:03:23 Verbose | TempDirectory: C:\Windows\TEMP
11:03:23 Verbose | HostProcessName: Calamari
11:03:23 Info | Deploying package: D:\Octopus\Files\feeds-inmediata33\SecurePMS.Web.2.0.10.450_F6BCA147C41A1C439D88705A36680290.nupkg
11:03:24 Verbose | Extracting package to: D:\Octopus\Applications\SecurePMS - DEMO\SecurePMS.Web\2.0.10.450
11:03:24 Verbose | Extracted 3 files
11:03:24 Info | Copying package contents to 'D:\SecurePMS\Demo’
11:03:24 Verbose | Retry #1 on copy ‘D:\SecurePMS\Demo\Views\AppointmentBook\AddEditControl.ascx’. Exception: Access to the path ‘D:\SecurePMS\Demo\Views\AppointmentBook\AddEditControl.ascx’ is denied.
11:03:24 Verbose | Retry #2 on copy ‘D:\SecurePMS\Demo\Views\AppointmentBook\AddEditControl.ascx’. Exception: Access to the path ‘D:\SecurePMS\Demo\Views\AppointmentBook\AddEditControl.ascx’ is denied.
11:03:25 Verbose | Retry #3 on copy ‘D:\SecurePMS\Demo\Views\AppointmentBook\AddEditControl.ascx’. Exception: Access to the path ‘D:\SecurePMS\Demo\Views\AppointmentBook\AddEditControl.ascx’ is denied.
11:03:25 Verbose | Retry #4 on copy ‘D:\SecurePMS\Demo\Views\AppointmentBook\AddEditControl.ascx’. Exception: Access to the path ‘D:\SecurePMS\Demo\Views\AppointmentBook\AddEditControl.ascx’ is denied.
11:03:35 Verbose | Retry #54 on copy ‘D:\SecurePMS\Demo\Views\AppointmentBook\AddEditControl.ascx’. Exception: Access to the path ‘D:\SecurePMS\Demo\Views\AppointmentBook\AddEditControl.ascx’ is denied.
11:03:47 Verbose | Retry #104 on copy ‘D:\SecurePMS\Demo\Views\AppointmentBook\AddEditControl.ascx’. Exception: Access to the path ‘D:\SecurePMS\Demo\Views\AppointmentBook\AddEditControl.ascx’ is denied.
11:03:58 Verbose | Retry #154 on copy ‘D:\SecurePMS\Demo\Views\AppointmentBook\AddEditControl.ascx’. Exception: Access to the path ‘D:\SecurePMS\Demo\Views\AppointmentBook\AddEditControl.ascx’ is denied.
11:04:08 Verbose | Retry #204 on copy ‘D:\SecurePMS\Demo\Views\AppointmentBook\AddEditControl.ascx’. Exception: Access to the path ‘D:\SecurePMS\Demo\Views\AppointmentBook\AddEditControl.ascx’ is denied.
11:04:19 Verbose | Retry #254 on copy ‘D:\SecurePMS\Demo\Views\AppointmentBook\AddEditControl.ascx’. Exception: Access to the path ‘D:\SecurePMS\Demo\Views\AppointmentBook\AddEditControl.ascx’ is denied.
11:04:25 Error | System.UnauthorizedAccessException: Access to the path ‘D:\SecurePMS\Demo\Views\AppointmentBook\AddEditControl.ascx’ is denied.
11:04:25 Error | at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
11:04:25 Error | at System.IO.File.InternalCopy(String sourceFileName, String destFileName, Boolean overwrite, Boolean checkHost)
11:04:25 Error | at Calamari.Integration.FileSystem.CalamariPhysicalFileSystem.RetryTrackerFileAction(Action fileAction, String target, String action) in Z:\buildAgent\workDir\14ffc968155e4956\source\Calamari\Integration\FileSystem\CalamariPhysicalFileSystem.cs:line 528
11:04:25 Error | at Calamari.Integration.FileSystem.CalamariPhysicalFileSystem.CopyDirectory(String sourceDirectory, String targetDirectory, CancellationToken cancel) in Z:\buildAgent\workDir\14ffc968155e4956\source\Calamari\Integration\FileSystem\CalamariPhysicalFileSystem.cs:line 486
11:04:25 Error | at Calamari.Integration.FileSystem.CalamariPhysicalFileSystem.CopyDirectory(String sourceDirectory, String targetDirectory, CancellationToken cancel) in Z:\buildAgent\workDir\14ffc968155e4956\source\Calamari\Integration\FileSystem\CalamariPhysicalFileSystem.cs:line 493
11:04:25 Error | at Calamari.Integration.FileSystem.CalamariPhysicalFileSystem.CopyDirectory(String sourceDirectory, String targetDirectory, CancellationToken cancel) in Z:\buildAgent\workDir\14ffc968155e4956\source\Calamari\Integration\FileSystem\CalamariPhysicalFileSystem.cs:line 493
11:04:25 Error | at Calamari.Integration.FileSystem.CalamariPhysicalFileSystem.CopyDirectory(String sourceDirectory, String targetDirectory) in Z:\buildAgent\workDir\14ffc968155e4956\source\Calamari\Integration\FileSystem\CalamariPhysicalFileSystem.cs:line 465
11:04:25 Error | at Calamari.Deployment.Conventions.CopyPackageToCustomInstallationDirectoryConvention.Install(RunningDeployment deployment) in Z:\buildAgent\workDir\14ffc968155e4956\source\Calamari\Deployment\Conventions\CopyPackageToCustomInstallationDirectoryConvention.cs:line 57
11:04:25 Error | at Calamari.Deployment.ConventionProcessor.RunInstallConventions() in Z:\buildAgent\workDir\14ffc968155e4956\source\Calamari\Deployment\ConventionProcessor.cs:line 60
11:04:25 Error | at Calamari.Deployment.ConventionProcessor.RunConventions() in Z:\buildAgent\workDir\14ffc968155e4956\source\Calamari\Deployment\ConventionProcessor.cs:line 28
11:04:25 Error | Running rollback conventions…
11:04:25 Verbose | Adding journal entry:
11:04:25 Verbose |
11:04:25 Error | System.UnauthorizedAccessException: Access to the path ‘D:\SecurePMS\Demo\Views\AppointmentBook\AddEditControl.ascx’ is denied.
11:04:25 Error | at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
11:04:25 Error | at System.IO.File.InternalCopy(String sourceFileName, String destFileName, Boolean overwrite, Boolean checkHost)
11:04:25 Error | at Calamari.Integration.FileSystem.CalamariPhysicalFileSystem.RetryTrackerFileAction(Action fileAction, String target, String action) in Z:\buildAgent\workDir\14ffc968155e4956\source\Calamari\Integration\FileSystem\CalamariPhysicalFileSystem.cs:line 528
11:04:25 Error | at Calamari.Integration.FileSystem.CalamariPhysicalFileSystem.CopyDirectory(String sourceDirectory, String targetDirectory, CancellationToken cancel) in Z:\buildAgent\workDir\14ffc968155e4956\source\Calamari\Integration\FileSystem\CalamariPhysicalFileSystem.cs:line 486
11:04:25 Error | at Calamari.Integration.FileSystem.CalamariPhysicalFileSystem.CopyDirectory(String sourceDirectory, String targetDirectory, CancellationToken cancel) in Z:\buildAgent\workDir\14ffc968155e4956\source\Calamari\Integration\FileSystem\CalamariPhysicalFileSystem.cs:line 493
11:04:25 Error | at Calamari.Integration.FileSystem.CalamariPhysicalFileSystem.CopyDirectory(String sourceDirectory, String targetDirectory, CancellationToken cancel) in Z:\buildAgent\workDir\14ffc968155e4956\source\Calamari\Integration\FileSystem\CalamariPhysicalFileSystem.cs:line 493
11:04:25 Error | at Calamari.Integration.FileSystem.CalamariPhysicalFileSystem.CopyDirectory(String sourceDirectory, String targetDirectory) in Z:\buildAgent\workDir\14ffc968155e4956\source\Calamari\Integration\FileSystem\CalamariPhysicalFileSystem.cs:line 465
11:04:25 Error | at Calamari.Deployment.Conventions.CopyPackageToCustomInstallationDirectoryConvention.Install(RunningDeployment deployment) in Z:\buildAgent\workDir\14ffc968155e4956\source\Calamari\Deployment\Conventions\CopyPackageToCustomInstallationDirectoryConvention.cs:line 57
11:04:25 Error | at Calamari.Deployment.ConventionProcessor.RunInstallConventions() in Z:\buildAgent\workDir\14ffc968155e4956\source\Calamari\Deployment\ConventionProcessor.cs:line 60
11:04:25 Error | at Calamari.Deployment.ConventionProcessor.RunConventions() in Z:\buildAgent\workDir\14ffc968155e4956\source\Calamari\Deployment\ConventionProcessor.cs:line 50
11:04:25 Error | at Calamari.Commands.DeployPackageCommand.Execute(String[] commandLineArguments) in Z:\buildAgent\workDir\14ffc968155e4956\source\Calamari\Commands\DeployPackageCommand.cs:line 120
11:04:25 Error | at Calamari.Program.Execute(String[] args) in Z:\buildAgent\workDir\14ffc968155e4956\source\Calamari\Program.cs:line 45
11:04:25 Verbose | Updating manifest with output variables
11:04:25 Verbose | Package deployment step finished
11:04:25 Fatal | The remote script failed with exit code 100
11:04:25 Verbose | at Octopus.Worker.Scripting.ScriptResult.EnsureSuccessful() in Z:\buildAgent\workDir\eec88466c176b607\source\Octopus.Worker\Scripting\ScriptResult.cs:line 69
| at Octopus.Server.Orchestration.Deploy.Package.PackageActionHandler.Execute(ActionCommand command, Machine machine) in Z:\buildAgent\workDir\eec88466c176b607\source\Octopus.Server\Orchestration\Deploy\Package\PackageActionHandler.cs:line 39
| at Octopus.Server.Orchestration.Deploy.DeploymentTaskController.<>c__DisplayClass28_0.b__0() in Z:\buildAgent\workDir\eec88466c176b607\source\Octopus.Server\Orchestration\Deploy\DeploymentTaskController.cs:line 321
| at Octopus.Server.Orchestration.Deploy.DeploymentTaskController.ExecuteWithTransientErrorDetection(Action action, Machine machine) in Z:\buildAgent\workDir\eec88466c176b607\source\Octopus.Server\Orchestration\Deploy\DeploymentTaskController.cs:line 424
| at Octopus.Server.Orchestration.Deploy.DeploymentTaskController.ExecuteActionAndInitLoggingContext(PlannedStep step, Machine machine, PlannedAction action) in Z:\buildAgent\workDir\eec88466c176b607\source\Octopus.Server\Orchestration\Deploy\DeploymentTaskController.cs:line 318
11:04:25 Fatal | Deploy on INMEDIATAWEB06

Here is another log file of a successful deployment to the same server and folder.

                |   == Success: Step 3: Deploy ==

10:31:17 Verbose | Deploy completed
|
| Success: INMEDIATAWEB06
10:31:12 Verbose | Octopus Server version: 3.8.2+Branch.master.Sha.697625fc79096635afccb7c9bfd219dbd05868d8
10:31:12 Verbose | Environment Information:
| OperatingSystem: Microsoft Windows NT 6.2.9200.0
| OsBitVersion: x64
| Is64BitProcess: True
| CurrentUser: SEDIAD\octserv
| MachineName: SEDIOCT
| ProcessorCount: 4
| CurrentDirectory: C:\Windows\system32
| TempDirectory: C:\Users\octserv\AppData\Local\Temp
| HostProcessName: Octopus.Server
10:31:12 Info | Deploying package ‘D:\Octopus\Files\feeds-inmediata33\SecurePMS.Web.2.0.10.449_D111833BA3DBD7458C4954A04BB4F9CC.nupkg’ to machine 'poll://zv56zgssw8wpv2tkcx3r/'
10:31:14 Verbose | Octopus Deploy: Calamari version 3.6.30+Branch.master.Sha.02e2db4c0ee368d3e5e41c7959ecb01e6bcb4aaf
10:31:14 Verbose | Environment Information:
10:31:14 Verbose | OperatingSystem: Microsoft Windows NT 6.1.7601 Service Pack 1
10:31:14 Verbose | OsBitVersion: x64
10:31:14 Verbose | Is64BitProcess: True
10:31:14 Verbose | CurrentUser: NT AUTHORITY\SYSTEM
10:31:14 Verbose | MachineName: INMEDIATAWEB06
10:31:14 Verbose | ProcessorCount: 14
10:31:14 Verbose | CurrentDirectory: D:\Octopus\Work\20170227153113-270
10:31:14 Verbose | TempDirectory: C:\Windows\TEMP
10:31:14 Verbose | HostProcessName: Calamari
10:31:14 Info | Deploying package: D:\Octopus\Files\feeds-inmediata33\SecurePMS.Web.2.0.10.449_D111833BA3DBD7458C4954A04BB4F9CC.nupkg
10:31:15 Verbose | Extracting package to: D:\Octopus\Applications\SecurePMS - DEMO\SecurePMS.Web\2.0.10.449
10:31:15 Verbose | Extracted 2 files
10:31:15 Info | Copying package contents to 'D:\SecurePMS\Demo’
10:31:15 Info | Copied 2 files
10:31:15 Verbose | Adding journal entry:
10:31:15 Verbose |
10:31:15 Verbose | Updating manifest with output variables
10:31:16 Verbose | Package deployment step finished

2

Hi John,

Thanks for reaching out!

It all seems to point out that the file D:\SecurePMS\Demo\Views\AppointmentBook\AddEditControl.ascx is either locked by another process. The usual suspects for this are:

  • If this file is being used by a webserver (IIS, Node,etc) you might wanna try to stop the website before deploying the files.

  • Sometimes when you copy a new file to a folder, an anti-virus scanner gets triggered for the entire directory. So when Octopus copies file1.html, the whole folder gets locked for scanning which ends up in errors when trying to copy file2.html,file3.html,etc.

Finally, it is also possible that the service account running the Tentacle doesn’t have enough permissions to overwrite this file during the deployment.

Let me know if that helps with the troubleshooting.

Dalmiro

3

Found out the cause of the issue was due to read only attribute being set on the destination files so they couldn’t be overwritten for some reason.

The files were being downloading from TFS with that attribute being set so we are currently looking for ways to remove the read only attribute when we download from TFS.