Installing polling tenticle: Please provide a thumbprint for this machine

When I try and install a polling tenticle on a brand new server I get the following:

Creating empty configuration file: C:\Octopus\Tentacle.config
Saving instance: Tentacle
A new certificate has been generated and installed. Thumbprint:

Removing all trusted Octopus servers…
Home directory set to: C:\Octopus
Application directory set to: C:\Octopus\Applications
Services listen port: 10933
Tentacle will not listen on a port
Checking connectivity on the server communications port 10943…

Error: There was a problem with your request.

  • Please provide a thumbprint for this machine.

Full error details are available in the log files.
At: C:\Users\Administrator\AppData\Local\Octopus\Logs
There was a problem with your request.

  • Please provide a thumbprint for this machine.

Octopus.Client.Exceptions.OctopusValidationException: There was a problem with your request.

  • Please provide a thumbprint for this machine.

    at Octopus.Client.OctopusClient.DispatchRequest[TResponseResource](OctopusRequest request, Boolean readResponse) in y:\work\refs\heads\master\source\Octopus.Client\OctopusClient.cs:line 450
    at Octopus.Client.OctopusClient.Create[TResource](String path, TResource resource) in y:\work\refs\heads\master\source\Octopus.Client\OctopusClient.cs:line 150
    at Octopus.Client.OctopusRepository.BasicRepository1.Create(TResource resource) in y:\work\refs\heads\master\source\Octopus.Client\OctopusRepository.cs:line 252 at Octopus.Tentacle.Commands.RegisterMachineCommand.Start() in y:\work\refs\heads\master\source\Octopus.Tentacle\Commands\RegisterMachineCommand.cs:line 103 at Octopus.Shared.Startup.AbstractCommand.Octopus.Shared.Startup.ICommand.Start(String[] commandLineArguments, ICommandRuntime commandRuntime, OptionSet commonOptions) in y:\work\refs\heads\master\source\Octopus.Shared\Startup\AbstractCommand.cs:line 57 at Octopus.Shared.Startup.ConsoleHost.Run(Action1 start, Action shutdown) in y:\work\refs\heads\master\source\Octopus.Shared\Startup\ConsoleHost.cs:line 81
    at Octopus.Shared.Startup.OctopusProgram.Run() in y:\work\refs\heads\master\source\Octopus.Shared\Startup\OctopusProgram.cs:line 73
    Error: The previous command returned a non-zero exit code of: 100
    Error: The command that failed was: “C:\Program Files\Octopus Deploy\Tentacle\Tentacle.exe” register-with --instance “Tentacle” --server “http://octopus-server:81” --name “machinename” --username “user” --password “pass” --comms-style “TentacleActive” --server-comms-port “10943” --force --environment “env” --role "role"
    Deleted instance: Tentacle

Hi Luke,

Thanks for getting in touch! Could you please confirm your version of Octopus Server and Tentacle you are trying to install.
Thanks!

Vanessa

Server is Octopus Deploy 2.4.9.167, tentacle was just the latest from the site 3.0.9.2259. Could this be the issue?

I will try with the 2.4.9 tentacle

Cheers

Hi Luke,

2.x Server cannot talk to 3.x Tentacles and vice versa.
You can get previous versions of Tentacle form the following page: http://octopusdeploy.com/downloads/previous
You will need to match to a 2.4 Tentacle version, try to get it close or matching.

Let me know if you still have problems.

Vanessa

Awesome that sorted it out, thanks for your help